Cancellation & Refund Policy

Policy Overview

This Cancellation and Refund Policy applies to all software subscriptions, institutional licenses, and add-on digital services offered through Connectedu (https://connectedu.in), owned and operated by INRAY LABS PRIVATE LIMITED (CIN: U62099KL2026PTC104994).

We strive to provide outstanding educational management software, onboarding support, and high platform availability. Please review the terms below regarding subscription cancellation and refunds.

Company Information

• Legal Entity: INRAY LABS PRIVATE LIMITED
• Corporate Identification Number (CIN): U62099KL2026PTC104994
• GSTIN: 32AHDPL2727R1Z3
• Registered Office: 10/197/A FALAK, NEERKUNNAM, Alappuzha Medical College, Ambalappuzha, Kerala - 688005, India
• Support Email: support@connectedu.in / hello@inraylabs.com
• Support Phone: +91 9947702294 / +91 9037138030

Subscription Cancellation Policy

Educational institutions and subscribing schools may cancel their Connectedu SaaS subscription in accordance with the following terms:

• Annual / Term Subscriptions: Schools may request cancellation by providing a written notice at least 30 days prior to the end of the current billing or academic term to support@connectedu.in.
• Auto-Renewal Cancellation: If auto-renewal is enabled, schools can disable renewal at any time up to 15 days before the renewal billing date.
• Access Continuity: Upon cancellation, your institution and registered users will continue to have full access to Connectedu services through the remainder of the already paid subscription period.
• Data Export on Cancellation: Following cancellation, we provide a grace period of 30 calendar days during which your school administrator can request and securely download all student, attendance, fee, and academic records in standard CSV/Excel format before data archiving or purging.

Refund Policy

Because Connectedu is a digital Software-as-a-Service (SaaS) platform with immediate infrastructure allocation, cloud database provisioning, and onboarding services, refunds are evaluated under the following guidelines:

1. Free Trial & Pre-Purchase Demos

We provide full live product walkthroughs, sandbox demos, and pilot onboarding so institutional decision-makers can thoroughly evaluate Connectedu before committing to a paid contract.

2. 14-Day Money-Back Guarantee for New School Onboarding

If a newly onboarded educational institution experiences technical inability to use the core platform and our engineering team is unable to resolve the verified issue within 14 calendar days of account activation, the school is eligible for a 100% refund of the software subscription fee.

3. Duplicate or Erroneous Payments

In the event of accidental duplicate transactions, billing errors, or technical payment gateway glitches resulting in excess charges, the excess amount will be refunded in full upon verification.

4. Non-Refundable Items

• Custom on-site hardware installations (e.g. RFID scanners, biometric sensors, GPS tracker devices already delivered).
• One-time custom software integration or bespoke development engineering hours already completed.
• Third-party gateway transaction convenience fees or third-party SMS/WhatsApp credit packages already consumed.
• Subscription fees for services used past the 14-day onboarding window.

Refund Processing & Timelines

Approved refunds are initiated promptly through our payment aggregator (Cashfree Payments / banking partners).

How to Request a Refund or Cancellation

To request a subscription cancellation or refund, please send an official email from your school's authorized email address with the following details:

1. School Name and Connectedu Institution ID / Subdomain.
2. Transaction ID / Invoice Number / Cashfree Payment Reference.
3. Date and amount of payment.
4. Reason for the cancellation/refund request along with any supporting details.

Chargebacks & Dispute Resolution

We encourage customers and schools to contact us directly at support@connectedu.in before initiating a bank dispute or payment chargeback. We are committed to resolving all valid billing concerns amicably and swiftly within 24–48 business hours.